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What does my order status mean?

If you checked your order status online, and are unsure of what it means, please refer to the following information:

  • Pending / Your order has been received, but your payment has not yet been processed.
  • Paypal Pending / Your order has been received but your Paypal payment has not yet been processed.
  • Processing / Your payment has been received, and your order is in processing.  Your order will remain in this state until all items are in stock and ready to ship.
  • On Hold / Your order is on hold for reasons such as missing information, or other order issues.
  • Cancelled / Your order has been cancelled successfully.  If your order was cancelled in error, please contact us for assistance.
  • Shipping / Your order has shipped and is waiting for a tracking number to be assigned.
  • Shipped / Your order has shipped and a tracking number has been assigned.  You should receive an email with your tracking information within 24-48 hours.
  • Awaiting Pickup / Your order is ready to be picked up at our pickup location.

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